Processing time

Please allow 1 – 2 business days for your order to be processed. Processing times are not included in the estimated delivery time at checkout.

During sales and high volume periods processing time is 3-4 days.

Shipping rates

Calculated at checkout and vary depending on your delivery location.

Pre-Order Items

Items listed as ‘PRE-ORDER’ begin processing on the date indicated in the product description and vary between items.

Dispatch notification

If you have not received a dispatch/delivery notification within the specified processing time or dispatch date,

please notify us by sending an email to info@hamdenlondon.com including your order number.

Item not delivered?

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may have been delayed by selected courier service.

Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.

Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.

Customs and Duties Charges

Almost all shipments crossing international borders (outside the US) are subject to the assessment of duties and taxes imposed by the importing country’s government. HAMDENLONDON has no control over these charges as they vary between countries. These charges are the customers responsibility.
In rare cases that your package arrives from multiple warehouses if it is unavailable in one location, duties may apply depending on your shipping address.

Pickups

The Abuja office is open for pickups. We encourage all urgent orders to choose the shipping option.
Due to limited transportation availability as a result of the COVID-19 pandemic, please allow an additional 1-2 business days (United States shipments) and 2-3 business days  (international shipments) in transit time on all deliveries.

To ensure that we offer our customers a safe and easy transaction platform, we’ve chosen gateways that suit our customers from all over the world. They include;
• MasterCard
• VISA Naira Card
• Verve Card
• Direct Bank Transfer

If for any reason, you are displeased with your order and wish to make a return, below is our policy that covers just that.

• We operate a 7day return policy with shipping charges.
• Items must be returned intact with labels and tags within 7days.
• Exchange is free.
• Custom made dresses will not be exchanged.
• Custom fitting comes with a charge.
• Refund for returns take 3-5 working days net of delivery and retrieval/ return charges.
• Delivery and retrieval charges are non refundable.

HAMDENLONDON is completely committed to protecting the privacy of our site visitors and customers. Therefore we will not disclose information about our customers to third parties except where it is part of providing a service to you.

Consent
Your Consent is important to us too. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent.

Communication & Marketing
If you have made a purchase from our store (thank you!) we may occasionally update you on our latest products, news and special offers via e-mail if you opt-in to receive email marketing communications from us. You can opt-out at any time.

Website Statistics
We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products.

Protecting your security
We may use personal information provided by you in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.

Third party websites
Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.